At ‘Cottons’, we value our customers and try to do our absolute best to ensure we run things as smoothly as possible. However, at times, there may be a need to address something about an order, from wrong items sent out, to choosing items in error or receiving faulty/ damaged goods. If this is something you need addressing, please read below our returns and refunds policy.
We want to thank our loyal and new customers for choosing ‘Cottons’ and will do our very best to rectify any problem that has arisen.
Refunds and Returns Policy
We may be able to provide you with a refund if your order has not been processed, and if you have successfully requested cancellation of your order.
If your order has been processed, is in transit or has been delivered, we are unable to provide returns, exchanges or refunds due to change of mind or selection error. Please choose carefully. If you have any questions or concerns, please contact email@example.com
We will accept product returns and provide you with store credit or refund if the following criteria has been met:
- The product is faulty, has been wrongly described, are different to the products purchased on the website or do not do what they are supposed to do.
- The products were purchased from cottonsshop.com.au
- You can present your receipt, online tax invoice or any other adequate proof of purchase from cottonsshop.com.au
You must notify ‘Cottons’ within 14 days of purchase and list your reason(s) for wanting to return your product(s). This notification must contain the following: Customer name, date of purchase, order number, batch number if the product is faulty, items that are being returned and reasons for the return.
If your product has been delivered and is deemed as faulty or damaged, we can arrange to send out replacement stock for you.
Please send all returns requests via email to firstname.lastname@example.org
NOTE: We may choose not to offer an exchange or refund or pay for your shipping of the product if the item fault is a result of misuse or neglect.